Shipment Inspection Policy

⚠️ Action Required When Your Fireworks Arrive.

Inspect Before You Sign!

Protect your right to file a damage or shortage claim with the carrier. This must be done within 48 hours of delivery.

Freight carriers require all issues to be noted in writing at delivery or they will deny your claim. It is very important to inspect your fireworks shipment carefully before signing the Bill of Lading (BOL) or Delivery Receipt.

Follow these steps to make sure your delivery is documented correctly when received:

When the Truck Arrives

Ask the driver for the Bill of Lading (BOL) or Delivery Receipt — this is the delivery paperwork you will sign.
Count every box and compare to the quantity listed on the BOL.
If any are missing, write: “Short [X] box(es)” on the BOL.
Never sign until you have verified the count and inspected for damage.

Inspect Before You Sign

Walk around your shipment. Check all sides and the bottom of each box for dents, tears, punctures, or crushed corners.

If you see damage, note it directly on the BOL before you sign it. For example — '2 boxes damaged (crushed corners)'
Take photos of the damage to the outer boxes before opening anything. Get all angles if possible. It's helpful to have photos from a few feet away and also up close to any damage.

Special Notes for Pallet Deliveries

If your shipment arrives on a pallet:

Check that the plastic wrap is intact.
If the wrap is broken or loose, recount all boxes.
The BOL may list “1 unit (pallet)” but also include a box count — use the box count for verification.
Write any shortages or damages on the BOL before signing.

After the Truck Leaves

Once the truck departs:

Open and inspect each carton.
Take photos of any damaged items inside the boxes.
Cosmetic damage such as a torn label or scuffed packaging is not covered by freight claims.

Filing a Claim - Within 48 Hours

All freight claims must be submitted in writing via email within 48 hours of delivery.
Your email should include:

Photos of outer and inner damage
Order number
First & Last name
List of damaged or missing items
Send to: [[email protected]]
Subject line: Freight Claim – Order [your order number]
Claims received after 48 hours may not be eligible because freight carriers enforce strict deadlines.

Inside The Boxes - Shortages or Overages

If something is missing or extra, notify us in writing via email within 48 hours.

First check your packing slip for substitutions.
Double check that small items are not wrapped up in packing materials.
If still missing, take a photo of all items you received and email it with a note of what’s missing.
If confirmed, we may issue a store credit — we do not reship single replacement items.

Who Is Responsible?

Your order left our warehouse in excellent condition.
Captain Boom Fireworks does not own or operate the freight carriers.
Damage or loss during transit is the carrier’s responsibility.
Only issues documented on the signed Bill of Lading (BOL) are eligible for reimbursement.
If not noted on the BOL, claims cannot be processed or credited.

Please Read Carefully

⚠️ Important: Captain Boom Fireworks does not own or operate the freight companies that deliver your order. We ship FOB Origin which means once your shipment leaves our warehouse, the ownership and responsibility becomes yours. We have no control over what happens during transportation.

Furthermore, we cannot file a claim on your behalf or honor claims for damages, losses, or shortages unless they are clearly noted on the signed Bill of Lading (Delivery Receipt) and reported to us within 48 hours of delivery.

THERE ARE NO EXCEPTIONS TO THIS POLICY!

Quick Recap

✅ Inspect all boxes before signing
✅ Note any shortage or damage on the BOL
✅ Take photos before opening
✅ File any claim within 48 hours

No signature = no claim
No BOL notes = no claim
No photos = weak claim
Not Filed within 48 Hours = no claim

Related Shipping Resources

For more details on specific policies and options, see these pages:

Current Fireworks Shipping Rates – See the most up-to-date rates and free shipping thresholds for your state.
Extra Freight Charges – Learn about possible accessorial fees like liftgate service or residential delivery.
Ground Shipping – Find details on non-fireworks items and select novelties eligible for ground shipping.
FAQ - Have more specific shipping questions? Please read our Frequently Asked Questions.