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    Cancellations & Returns

    Please read carefully before making your purchase. When you complete the checkout process on our website, you agree to our policies.  If you do not agree with the policy terms below, do not place an order on our website.

    • Orders may be cancelled prior to being shipped, and will incur a cost recovery fee as described below.
    • All sales are final upon being shipped.
    • Due to processing costs, shipping costs, and regulations, Captain Boom does not accept returns or exchanges. 
    • Orders cannot be cancelled once the shipment has left our warehouse. We ship all fireworks orders via common carrier hazardous materials freight as FOB Origin.  This means that once we give your order to the freight company, the ownership of the freight now belongs to you. Therefore, we cannot cancel your order.
    • Orders for non-fireworks items will normally ship via UPS or FedEx and cannot be cancelled once they have left our warehouse.
    • If you place an order and then contact us for cancellation before your order has left our warehouse, you will be charged for our unrecoverable costs associated with your order. This can be as little as 5% or up to 25% of your order total, including the amount you paid for shipping.
    • If your order is undeliverable for any reason, including your refusal to take delivery, you will be charged for round-trip freight costs even if your order was originally eligible for free freight. We still incur the charge to ship to you and re-consign the freight back to us, which is generally equal to the outgoing freight charges. In addition, there will be a 25% restocking fee. Often these charges are more than the original order, and in this case, there is no refund. 
    • If your order is re-consigned back to us for any reason and there is any amount of the original purchase eligible for refund to you, it can take up to 3 weeks to complete and process the refund. We will communicate with you regarding the return shipment and any refunds via the email address you provided in your original order.