Frequently Asked Questions

Yes, our online store is open every day.

• We ship orders Monday through Friday except for holidays.

• Our physical store is located at 13162 M-40, Gobles, MI 49055. We have regular hours Mid-May to Mid-July and Saturdays throughout the summer. We open again around Labor Day and New Years, and anytime by appointment.

👉 Check Google or Apple Maps for current hours.

You must be at least 18 years of age to place an order on our website or purchase fireworks in our store.

We are not a dedicated wholesale fireworks dealer, but many of our products are sold in full case quantities, and may qualify for free freight shipping.

Details:

• We do not offer wholesale pricing or dealer discounts.
• Many fireworks are available in case quantities, similar to wholesale orders.
• Qualifying case orders may ship free by freight.
• Freight is weight-based, and free shipping can save $500 or more.
• Most wholesale fireworks suppliers charge freight in addition to their prices.

This means ordering case quantities from us can often be as cost-effective—or more cost-effective—than wholesale fireworks dealers once freight charges are considered.

Yes, our website has a low minimum order requirement of only $25.00However, if you want a small fireworks order shipped, the shipping charge will be a minimum of $215 or more, depending on the destination.

👉 See our Current Fireworks Shipping Rates.

In most cases, the decline comes from your bank—not from us.

Common reason:

• Fireworks purchases are sometimes flagged by banks as unusual or high-risk activity, especially for larger orders or first-time purchases.

What to do next:

• Call your bank or credit card company and confirm the charge is authorized by you.
• Ask them to approve or mark the transaction as safe.
• Wait a few minutes after approval.
• Place your order again.

Once your bank clears the transaction, your order should process normally.

❌No - Once an order is submitted, it immediately enters our automated order-processing system.
Because of this automation, we’re unable to apply coupons, promo codes, or other changes after checkout.

👉 It depends.

Before shipment:
Orders may be eligible for cancellation before they leave our warehouse.
Contact us as soon as possible—once processing is complete, options become very limited.

After shipment:
No cancellations are allowed once the order is on our freight dock and ready for pickup.
At that point, the order is considered shipped, even if the carrier has not yet departed.

Returns:
All sales are final.
Due to fireworks shipping regulations and high freight costs, returns are not accepted.

👉 Read our full Cancellation Policy. for complete details.

❌ No — all fireworks sales are final.

No returns or exchanges:

• Once fireworks ship from our warehouse or are picked up in-store, the sale is final.

Undeliverable or refused shipments:

If a shipped order is refused or undeliverable for any reason, you are responsible for:

• Round-trip freight charges (even if the order originally qualified for free freight)
• A 25% restocking fee
• In many cases, these charges exceed the original order total, resulting in no refund.

Missed store pickup appointments:

If you do not show up for a scheduled pickup and do not contact us in advance to reschedule:

• A $30 restocking / no-show fee will be applied
• This is due to unrecoverable costs associated with reserved pickup appointments.

❌ No. We only ship within the Continental United States.

We do not ship to:

• Alaska
• Hawaii
• Canada
• U.S. Territories (including Puerto Rico, Guam, etc.)
• Any other countries

This restriction applies to all products on our website.

✅ YES — Fireworks Shipping Available
We can ship fireworks by hazmat freight to the following states:
AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NH, NM, NC, ND, OK, PA, SC, SD, TX, UT, VT, VA, WA, WI, WV, WY

What to know:

• Fireworks ship by freight only (we cannot expedite)
• Fireworks freight rates apply to all orders containing fireworks
• Fireworks and non-fireworks items may ship together
• IGNITE products always ship separately
• A physical street address is required
• No PO Boxes, military bases, or government facilities
• Schools & churches may incur limited-access delivery fees

❌ NO — Fireworks Shipping Not Available

We cannot ship fireworks to the following states (or DC):
CA, CT, DE, MA, NV, NJ, NY, OH, OR, RI, Washington D.C.

• Fireworks cannot be shipped due to carrier and hazmat shipping restrictions
• Checkout will be blocked if fireworks are in your cart
• This applies even if fireworks are legal in your state

⚠️ DEPENDS — Ground-Ship Items Only

• If you live in a state with restricted fireworks shipping:
• You can still order items from our Ground Ship Eligible category
• These items ship via standard ground shipping
• Fireworks must be removed from the cart to complete checkout

👉 Shop Ground Ship Eligible Products

Yes — in most cases, fireworks are delivered by freight directly to your home or business.

What to know:

• We make every effort to deliver freight directly to your address
• Your address must be accessible to a semi-truck
• Common access limitations include: narrow roads, low trees or power lines, dead ends or cul-de-sacs. You may need to pick up at the terminal.
• Limited-access delivery fees may apply to: gated communities, fenced businesses, and restricted access locations such as schools or churches

We cannot ship fireworks to these address types:

• P.O. Boxes
• Military bases or government facilities
• Parcel lockers (example: Amazon Locker or Ship & Get)
• Commercial mail receiving agencies (example: The UPS Store, PakMail, etc.)

Terminal pickup may be an option (with approval):

• If your address is not accessible to a semi-truck, freight terminal pickup is an option.
• Customers may request terminal pickup instead of direct delivery, but it requires our approval.

Yes — you may ship fireworks to another person or address.

What to know:
• Enter the correct name & contact phone number for the person who will schedule delivery & receive the shipment.
• The freight carrier will contact this person directly
• The recipient must understand and comply with all delivery requirements, including the Shipment Inspection Policy
• Failure to meet delivery requirements may result in Extra Freight Charges, which are billed to you
• The billing name and address must match what your bank or credit card issuer has on file
• Incorrect billing information may trigger a fraud prevention review
• Orders under review may be delayed or placed on hold until verification is complete

👉 Gender Reveal orders — If you don't want the person receiving the order to know the gender, do these two things:

1. Add delivery notes in the checkout to request discrete packaging.
2. Enter your email address in both the billing and shipping email fields, order related emails are not discrete and would ruin the surprise.
   ⚠️ If the recipient opens the box, they may see the gender on the packing slip

Yes — fireworks can be shipped to a church or school address.

What to know:

• A residential address is strongly recommended whenever possible
• Shipping to a church or school may result in Limited Access Fees
• Limited Access Fees are charged by the freight company and are typically $200 or more
• Captain Boom Fireworks does not cover Limited Access Fees; they are billed to you

Choose terminal pickup to save money

• If a residential address is not available, freight terminal pickup is the best option
• Terminal pickup is available by request and with our approval

Yes, but terminal pickups require authorization. Here’s how it works:

1. Call the terminal – You can locate the phone number by clicking the tracking number link (found in your confirmation email).
2. Request pickup – Ask to pick up your shipment. If written approval is needed, the terminal will contact us directly.
3. Bring ID – You must pick up in person and present a valid photo ID.
4. Inspect before accepting – Check your order for damage or shortages before signing. Our Shipment Inspection Policy applies to terminal pickups as well.

No - we do not ship to APO or FPO addresses, military bases, or government facilities.

No - we do not ship to P.O. Boxes, Parcel Lockers (e.g. Amazon Locker or Ship & Get). We do not ship to commercial mail receiving agencies like The UPS Store, PakMail, etc.

Yes - However, we ship all orders FOB origin. That means once your order leaves our warehouse, the ownership and responsibility transfer to you. We are not responsible for any loss or damage that happens in transit. This includes loss or damage from one carrier to another. If the recipient freight forwarder does not note damage or missing items and inform us within 48 hours of delivery, we cannot make a claim for you.

It depends, shipping fireworks is expensive because freight companies charge high rates. Here’s what to expect:

• Minimum shipping charges – Start around $25 for states near Michigan and can exceed $500 for states farther away.
• Access fees – If your address cannot be reached by a semi-truck, extra freight charges may apply.
• Free shipping – Many areas qualify for free shipping on orders of $700 or more.

👉 Please review our Shipping Rates before placing your order to see details for your location.

Fireworks are classified as hazardous materials by the U.S. Dept of Transportation, which means:

1. We can only ship them by semi-truck with a specially licensed driver.
2. Minimum shipping costs are the same whether you order one small pack of firecrackers or a full case or pallet of fireworks.

That’s why even small orders can have high shipping fees.

Some larger fireworks orders qualify for free base shipping. This does not include any extra freight services you may use during delivery.

👉 Check your state for rates and free shipping qualifications on our Fireworks Shipping Rates page.

❌ No - Fireworks orders must be shipped as Hazardous Materials per US Department of Transportation regulations. This means your order comes on a semi truck with a specially licensed driver. The order must be signed for by an adult (18+) and removed from the tailgate of the semi by the recipient.

👉 The only items on our website that can ship ground are listed in our Ground Ship Eligible category.

We offer low cost ground shipping on some novelty items. You can find those under our Ground Ship Eligible category.

If you are just looking for a few packs of Firecrackers, Roman Candles, or Bottle Rockets your order will incur high cost freight charges. See our Fireworks Shipping Rates for details.

❌ No - We cannot offer expedited shipping for fireworks or for ground items.

Most of our products are regulated and must follow strict shipping rules. Fireworks are classified as hazardous materials and can only be transported by semi truck with a specially licensed driver. This applies even to small items, like a single pack of firecrackers or Roman candles — there’s no alternative shipping method available.

Some smaller novelties, such as sparklers and smoke items, can ship via standard ground services. You’ll find these in our Ground Ship Eligible category, which offers lower-cost shipping options.

The freight company needs your phone number to set up your delivery appointment. Make sure you answer the call and that your voicemail works. Most freight companies will not text you. Fireworks shipments cannot be left unattended at your residence. They must be signed for by an adult (18+) and be removed from the tailgate of the truck by the recipient.

Orders are processed and shipped as quickly as possible. Typically in 1 to 2 business days after you place your order (M-F except holidays). Delays in processing can occur when billing, shipping, email, or phone number information are incorrect. Please double-check your information before submitting your order.

You will receive a shipment confirmation email with a tracking number once your shipment has shipped. We enter tracking numbers daily, usually by 7:30 pm Eastern Time.

We will email you with a tracking number and link to the carrier's website so you can track your order. These emails are sent daily, typically by 7:30 pm Eastern Time.

Fireworks orders are typically delivered within 4 to 7 days after shipment. Please note, fireworks shipments require a delivery appointment that is set with the freight company, and require an adult (18+) signature. Make sure you respond to the freight company's call to set the appointment.

Ground shipments generally arrive in 2 to 5 days, and can be left at your delivery address without a signature.

We cannot guarantee delivery dates, as we have no control over potential carrier delays due to weather, etc. We recommend ordering 2 weeks before your event. We post recommended holiday order deadline dates for each state prior to July 4th and New Year's Eve.

Because fireworks are regulated items, an adult (18+) must be present at the delivery address to inspect and sign for the shipment. Make sure whoever is receiving the order has read and follows our Shipment Inspection Policy.

In addition to signing for the order, the person receiving it will be required to lift the box(es) off the truck's tailgate. Any assistance from the truck driver beyond bringing your order to the back of the truck will result in Extra Freight Charges that are billed directly to you by the freight company.

If you have made an entry error, contact us immediately. If your order has not shipped, we can make typographical corrections.

If you need to change your delivery address after your order has been shipped, this is called a reconsignment. The cost for a reconsignment is typically equal to, but can be greater than, the original freight charge.

Reconsignment fees can be charged even if you are changing the address to your neighbor’s house next door. This charge will be billed directly to you by the freight company. Captain Boom Fireworks DOES NOT PAY for address change reconsignment fees, even if your order originally qualified for free shipping. Please enter your address information correctly.

When you see the estimated delivery date on your shipment tracking, that is the date your order should arrive at the freight terminal closest to your delivery address.

You will typically receive a call from the freight company to schedule your home delivery prior to your order's arrival at the terminal. It is VERY IMPORTANT that you answer or return their call promptly. They will only hold your shipment at the terminal for up to 3 days with no delivery appointment. Any time beyond this will incur additional fees.

You will have some options when setting your appointment, but they generally give you a delivery time window on your selected date, not an exact time.

At delivery, the truck driver will bring your shipment to the back of the semi-truck. It is your responsibility to get it off the truck. Any assistance the driver provides may cause you to incur extra freight fees billed directly to you by the freight company.

IMPORTANT: Inspect your order before you sign for it! You MUST NOTE any damage or shortage on the bill of lading (delivery papers) and take photos of damaged cartons before you sign for the delivery. If you sign for the order and do not note damage or missing packages, you will forfeit any replacement or credit for missing or damaged items. Captain Boom Fireworks is not responsible for any loss or damage that occurs in transit. Read our Shipment Inspection Policy so you know what is required to protect your rights in case something goes wrong.

Most freight companies provide only one tracking number for your entire order. However, FedEx Freight has a little different system. When they pick up an order that is not palletized, they put a tracking number on each box. This helps them find boxes that get separated during transit. Unfortunately, they don't always update these extra numbers on their website, even though the packages are moving.

You should refer to the master tracking number for shipping status of your entire order.

You will need to contact the freight company to dispute the charges with them. The bill is likely for Extra Freight Services that were used at delivery. We do not include or pay for any extra services.

Before you let the delivery driver leave, you must write the damages on the delivery papers, and then follow our damage claim instructions. If you did not note the damage on the papers before signing, we cannot file a claim with the carrier on your behalf. You may be able to contact the freight company directly to seek resolution.

• You must write the number of missing boxes on the delivery paperwork before you sign for the delivery. If you do not note missing boxes, the freight company will not compensate for or investigate missing boxes.

• Contact us within 48 hours regarding any missing boxes so we can make sure the freight company is looking into it for you. Please note: It can take at least a week and sometimes longer before the freight company will declare the item lost and allow us to reship or compensate. Lost boxes are often located and delivered within a few days to a week.

• We have no control over this process and are unable to help if you didn't note the missing boxes at delivery.

Small items can sometimes be hiding in the packing materials. Please double-check this first.

If you don't find it, check your packing slip; we may have made a substitution.

Still missing something? Please a take a picture of everything you did receive and email it to us along with a list of missing items. YOU MUST DO THIS WITHIN 48 HOURS after you receive your order.

Absolutely! We have available pickup appointments all year long so you can order online for local pickup anytime.

Our store address is 13162 M-40, Gobles, MI 49055. We are easily located by both Google and Apple Maps Just a few blocks North of downtown Gobles and right next to the Lickety Split Ice Cream Shop on the West side of M-40.

No, unfortunately our store is not large enough to hold every item we carry, but we have a wide variety of popular fireworks available for in store purchase or pickup.

You will select from our available appointments at checkout. This is great, because you no longer have to call for an appointment outside of regular hours.

Bring your valid driver's license or state issued photo ID and the credit or debit card you used to place the order.

We cannot release the order without both the ID and credit card used to place the order.

When you check out on our website you will select your pickup appointment. We don't charge for local pickup but we do have time limits and fees for no shows and cancellations. Please see our Store Pickup Policy for details.

No. Only the person that placed the order can pick it up. We will need to verify your state ID or Driver's License and physically confirm the card that was used to place the order. Please be prepared to have these scanned for verification.